Effective date: 9 September 2026
Contact us first
Send the concern to batangascountryclub@gmail.com or contact Reservations at 0917-528-2337. Include your name, booking reference, transaction date, and a clear description of the issue so the team can investigate.
Review process
We will acknowledge the concern and review the relevant reservation, payment, and service records. We may ask for supporting documents such as a confirmation, receipt, or screenshots. We will communicate the outcome and any proposed remedy through the contact details provided.
Payment concerns
For card-payment concerns that cannot be resolved directly, you may also contact the payment provider using the details in your receipt. This does not remove your right to raise a concern with Batangas Country Club.
Escalation
If you feel your concern has not been addressed, you may contact the appropriate Philippine government consumer-protection authority. For BSP-supervised payment concerns, visit https://www.bsp.gov.ph or contact the BSP Financial Consumer Protection Department at (02) 8708-7087 or consumeraffairs@bsp.gov.ph.